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WHEN YOU PLACE AN ORDER YOU MUST LEAVE A TELEPHONE NUMBER AND CORRECT COORDINATES! WE DO NOT TAKE RESPONSIBILITY FOR MISSING AND/OR INCOMPLETE INFORMATION!
CUSTOMIZED: This dress could be made in different sizes. Please, contact us for more information!
CUSTOM MADE ITEMS CANNOT BE RETURNED OR EXCHANGED!
The item from the picture is size S. Our standard sizes are made for a height of 170 cm / 5’7’’
SIZE GUIDE : The measurements you see in our size guide are the measurements of the body, not the garment. In order to get the look as on our model you need to choose a size that is true to your personal body measurements.
Size XS: Bust= 33in/ Waist= 25in/ Hip= 35in
Size S: Bust= 35in/ Waist= 27in/ Hip= 37in
Size M: Bust = 36in/ Waist = 28in/ Hip = 38.50in
Size L: Bust = 38in/ Waist = 30in/ Hip = 40in
Size XL: Bust = 39.50in/ Waist = 31.50in/ Hip = 42in
Size XXL: Bust = 41in/ Waist = 33in/ Hip = 43.50in
Size 3XL: Bust = 42.50in/ Waist = 34.50in/ Hip = 45in
Size 4XL: Bust = 44in/ Waist = 36in/ Hip = 46.50in
Size 5XL: Bust = 45.50in/ Waist = 38in/ Hip = 48in
SIZE GUIDE cm
Size XS: Bust= 84cm/ Waist= 64/ Hip= 90cm
Size S: Bust= 88cm/ Waist= 68/ Hip= 94cm
Size M: Bust = 92cm/ Waist = 72cm/ Hip = 98cm
Size L: Bust = 96cm/ Waist = 76cm/ Hip = 102cm
Size XL: Bust = 100cm/ Waist = 80cm/ Hip = 106cm
Size XXL: Bust = 104cm/ Waist = 84cm/ Hip = 110cm
Size 3XL: Bust = 108cm/ Waist = 88cm/ Hip = 114cm
Size 4XL: Bust = 112cm/ Waist = 92cm/ Hip = 118cm
Size 5XL: Bust = 116cm/ Waist = 96cm/ Hip = 122cm
If you have difficulty with sizing, please contact me to help you!
Each item of my shop has a special package.
Handmade in a pet-free and smoke- free environment.
For more information, feel free to ask questions.
Don't be afraid to always be different!
Thank you for visiting: https://www.etsy.com/shop/Metamorphoza?ref=listing-shop2-all-items-count#items
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We operate in accordance with the European General Data Protection Regulation (GDPR) law number 2016/679 in order to present transparent and full knowledge of how any personal information and data will be collected, used, operated and kept during the process of ordering/shipping.
Those policies apply throughout the shop no matter how the customer chooses to access it – by a computer, a laptop, a smartphone or any other digital tool.
Upon register you, the customer, agree to those policies to present the personal information needed for the process of making and shipping the order. This is an essential step as if any required information is missing, we will not be able to present the needed customer service towards you and your order.
1. What information will be collected?
- Valid address for receiving the order
- Valid telephone number in need of communication about the order and the shipping process
- Valid еmail address necessary for communication about the order and the shipping process
No other personal information will be required for the purposes of ordering and shipping. If additional information is needed for some reason, the customer will be contacted with further information about it.
NOTE! All customers are welcome to contact us if they need to make any changes.
2. Why do we need this information?
Your personal information is required only and solely for the purposes of presenting you with the most accurate customer service during the ordering process and the receiving of the order.
As a fashion brand, we know that details are very important and we want to have a steady communication with our customers and to be able to help them with anything they need.
Information such as email addresses are needed when we need to communicate a certain order with the customer and made sure he/she will receive what he/she ordered.
There are times when the customer had already placed the order but forgot to specify certain information and at such time or similar, we need to be able to contact him/her with more questions.
Information such as a street address and telephone number is required for the shipping process. Missing or incorrect addresses can lead to delay in delivery or incorrect delivery and in order to avoid that, we will need this information to be accurate.
There are times when a customer is not at home or at the given address and in that case a telephone number is needed so the customer can be contacted by the delivery company and can reschedule a new delivery in a time suitable for him/her.
3. Is the personal information going to be used for any marketing purpose ?
No, personal information is needed for the discussion of the order and its shipping and will not be used for any marketing purposes unless the customer has given her/his explicit consent ( via email conversations, phone conversation, etc)
NOTE! Please contact us for any further information about the matter!
4. How will the personal information be used?
All personal information will be used solely for the purposes of us being able to offer the customer a great shopping experience that is save and easy. The information collected from the ordering process will not be displayed anywhere or be given to the third parties unless it is the shipping company.
Read more about the matter here:
5. How long is the personal information going to be kept?
The received information will be kept in a form of conversations/messages/orders for future usage unless the client requests this information to be deleted/changed for the future.
6. What are your rights during the collection and keeping of the personal information?
Any customer is free to request that we save or delete his/her personal information after the order is received and no party will be needing it any more.
7. What information is in the right of the customer to request?
All customers are free to request full and detailed information during the ordering/shipping process and such will be given to them at earliest notice.
The listed measurements are body, not garment ones!
Standard sizes are for height 170 cm/ 5'7 ''
XS: Bust= 33/Waist= 25/Hip= 35
S: Bust= 35/Waist= 27/Hip= 37
M: Bust = 36/Waist = 28/Hip = 38.50
L: Bust = 38/Waist = 30/Hip = 40
XL: Bust = 39.50/Waist = 31.50/Hip = 42
XXL: Bust = 41/Waist = 33/Hip = 43.50
3XL: Bust = 42.50/Waist = 34.50/Hip = 45
4XL: Bust = 44/Waist = 36/Hip = 46.50
5XL:Bust = 45.50/Waist = 38/Hip = 48
XS:Bust= 84/Waist= 64/Hip= 90
S:Bust= 88/Waist= 68/Hip=94
M: Bust = 92/Waist = 72/Hip = 98
L: Bust = 96/Waist = 76/Hip = 102
XL:Bust = 100/Waist = 80/Hip = 106
XXL: Bust = 104/Waist = 84/Hip = 110
3XL: Bust = 108/Waist = 88/Hip = 114
4XL: Bust = 112/Waist = 92/ Hip = 118
5XL: Bust = 116/Waist = 96/ Hip = 122
We offer customization on most of our products. This includes:
- items made by personal measurements
- items made in different colors
- adding/removing sleeves
- custom length
- change in design when available
Customizations have different additional costs, starting from $10. Please contact us for more information so we can discuss everything and ensure you will get your one-of-a-kind and unique product!
NOTE! We do not offer custom work on designs that are not our own.
NOTE! We do NOT offer customization on our bags, accessories, and shoes!
Every order is packed with care and attention to the detail and with a special surprise gift!
If you need to impress someone even more, you have the option to order our special gift wrapping which includes a beautiful velvet bag with leather tassels.
We offer wholesale and are happy to discuss all details about it. Please send us a personal message where we can do that.
Due to the Australian government recently passing a new law that went into effect on 1st July 2018, Etsy collect a 10% GST on orders if each of the following applies:
- The seller is located outside Australia
- The package is being shipped to a buyer in Australia
- The total value of the package is less than or equal to $1,000 AUD
You can find more information about this tax in this article :
We would be happy to help you if you are having troubles choosing the correct size for you.
In order to do that, we would need to know what your personal measurements and height are and which are the items you are interested in as different product may require different sizes.
Here is a helpful video on how to measure yourself:
If you have any questions or concerns, please do not hesitate to contact us!
You may return/exchange an order, except custom ones, within 30 days of delivery. Please contact us within 14 days of delivery, after that period exchanges or returns will not be possible.
We offer two return options:
1. We can arrange a paid return shipping for most European countries. Please contact us for more info
2. The customer can arrange the delivery themselves. NOTE! It is very important you contact us before sending anything back so we can give you proper address and instructions!
If you wish to exchange an item, first you have to return the old one.
Buyers are responsible for return shipping costs.
Please note we do not take responsibility for lost packages! If the package gets lost, no returns and exchanges will be possible.
All of our items are handmade which means that they require a certain time to get ready before shipping.
NOTE! THIS TIMING IS FOR THE SHIPPING ITSELF AND COUNTS AFTER THE PACKAGE HAS BEEN SENT! WE NEED TIME FOR PRODUCTION.
All orders from the US and CANADA are shipped via DHL or USPS based on the fulfillment center. For all countries outside of the European Union, we also use express services.
For the countries in the European Union, we use different local couriers but always with their Premium service.
The shipping time for the countries in the European Union is about 5-10 days; for Romania and Greece is about 2-3 days; for the rest of the countries outside of the European Union is 2-4 days; for the US and Canada is 2-3 days.
The preparation and shipping time depend on the order itself therefore in order for us to be able to give full details, we would need to know the following:
- what are you interested in
- which color are you looking for
- which size do you wear / do you need a custom size
- how soon is the product needed
- where are you located
After consulting with our production team, you will be notified of the possibilities.
Our customers are not required to pay anything extra except the price of the item/items and the shipping cost. However, if you do find yourself in a situation in which you are asked to pay any taxes, please contact us immediately so we can investigate it.